Legal
Refund & Cancellation Policy
Effective and last updated September 24, 2026.
This policy covers the two paid Ch.eaf plans sold by ChiefCo: the Shopper membership at $4.99 a month and the Retailer plan at $1,000 a month. Prices are listed on the Pricing page. The Platform terms and the Privacy notice also apply.
How billing works
A plan can be started only after Ch.eaf approves the account. The first month is charged in US dollars on the day you start the plan. The plan then renews automatically every month on that date, and the same card is charged each time, until you cancel.
Cancelling
You can cancel at any time by emailing info@cheafco.com from the email address on the account. Cancelling stops the next renewal charge. Your access continues until the end of the month you already paid for, and then the plan ends. We reply to confirm every cancellation.
Refunds
Charges are not refunded or credited for a partial month or unused time, including when you cancel partway through a month.
We refund a billing error in full. That means a second charge for the same month, a charge made after your cancellation took effect, or a charge for more than the price that applied to that month: the price shown when you started the plan, or a new price we emailed you about at least 30 days before it applied. Email info@cheafco.com within 60 days of the charge. A refund goes back to the card that was charged, and your bank may take several business days to show it.
Price changes
If a plan's price changes, we email you at least 30 days before the new price applies to your next renewal. You can cancel before then to avoid it.
Questions about a charge
Email info@cheafco.com with the account email and the date and amount of the charge. Please contact us before disputing a charge with your bank, so we can fix a billing error quickly.